Contact Information
BUSINESS PHONE: 844-292-5865
MAIN CONTACT: JAKE STILL 609-320-4784
MESSAGES: MIKE REID (856) 282-2509 and (844)-292-5865
EMAIL: jake@junk-rescue.com
-
Username: JRA.Callcenter1
Password: Jra2021
Username: JRA.Callcenter2
Password: Jra2021
General Information
No
NO COMPRESSED CANS
NO MOTOR OIL
NO ANTIFREEZE
DOES NOT DO MOVES FROM ONE LOCATION TO ANOTHER
Booking Capacity
VONIGO WILL ASSIGN BOOKING CAPACITY
Hours Ops
EASTERN TIME
MONDAY-SATURDAY: 8:00AM-5:00PM
Assign To
VONIGO WILL ASSIGN JOBS
Important
IF A CUSTOMER CALLS FOR A DUMPSTER, TO RESCHEDULE OR CANCEL THEIR APPOINTMENT, PLEASE SEND CUSTOMER INFO TO THE CLIENT
TAXES ARE NOT INCLUDED IN PRICES
(DOES NOT CHARGE TAX IN PA)
ACCEPTS CASH, CHECK, AND CREDIT CARDS
On Notes
- Location of Items
- What is Being Removed
- Estimate Given
Service Area
Address: 876 N Lenola Rd
Moorestown NJ, 08057
BURLINGTON COUNTY
CAMDEN COUNTY
MERCER COUNTY
GLOUCESTER COUNTY
Pricing Details
13FT LONG, 7.5FT WIDE, 5FT HIGH
Single Items
-
COUCH
$109-119. -
LOVESEAT $119.
COUCH & LOVESEAT $149. -
SLEEPER
+20 -
SECTIONAL
$179-299. -
FRIDGE
$129. -
WASHER OR DRYER $119.
BOTH $149. -
OVEN/STOVE $119.
BOTH $149. -
TV – CRT $99. – REAR $139.
FLAT SCREEN $99. -
MATTRESS – Single/Twin $89 – Queen $109 – King $129
& BOXSPRING +20 -
SHED –
ESTIMATE REQUIRED -
HOT TUB – (MUST BE DRAINED & DISCONNECTED)
STARTS @ $399-699 -
PIANO (ANY TYPE)
STARTS @ $199-599. -
ABOVE GROUND POOL
ESTIMATE REQUIRED -
POOL TABLE
STARTS @ $250-399. -
BAGSTER
STARTS @ $199. -
PLAYHOUSE/SWINGSET
ESTIMATE REQUIRED
Surcharges & Fees
Extra Services
CONSTRUCTION/HOME DEBRIS ETC: STARTS @145 – 725 (PER VOLUME ON TRUCK)
DIRT, BRICK, BROKEN CONCRETE ETC: STARTS @ 199 PER BEDLOAD
Extra Fees
LABOR CHARGES: $140 AN HOUR PER MEN. 2 MEN CREW PER JOB. MINIUM 2 HOURS.
MOBILE HOMES: NEEDS APPROVAL
CARS: NEEDS APPROVAL
TRAILERS: NEEDS APPROVAL
WET PAINT: EXTRA FEE (NO EXTRA FEE FOR DRY PAINT)
LIGHT DEMOLITION (DECKS,DRYWALL): $140 AN HOUR PER MEN. 2 MEN CREW PER JOB. MINIUM 2 HOURS.
Scripts
“Thanks for calling JUNK RESCUE. This is (your name). How can I help you?”
Ok, we can help you with that. First, would you give me your name and number just in case the call drops?
OR “First, can you verify this your number on my caller ID? xxx-xxx-xxxx?”
Thank You, ( if need to clarify, ask if this is for Demolition or Junk Removal?)
And your zip code please?
Great, and is this needed at a residence or business?
So what is it you removed?
Where are these items located?
When do you need this done by?
How did you hear about us?
Ok, would you like for me to go over how we charge with you?
“Ok, so just let me tell you how it works. We charge based on the amount of space your items take up in the truck. Our trucks are equivalent to about 6 or 7 pickup truck loads.
Pricing for your items would start at about $XYZ. and go from there.
We provide all the labor no matter where your items are located. Our prices typically include the fees we pay at the recycling center or disposal center. We are also fully insured and locally owned. You’ll receive a firm, no-obligation quote upfront, so you will know the exact cost before we start the job.
Since you need this done by (time frame) we have an arrival window available for (time frame) or (time frame) which works best for you?
Perfect; can I have the address to where the job will be please? And your full name?
Ok, great, and (customer’s name) can I get your email to send the confirmation and receipt once you’ve paid? Thank you,
If Customers Wants Over-The-Phone Estimates
“Giving an estimate over the phone is a little difficult, but I can say that based on the description you have given me it sounds like the starting charge would be around $$$ and go from there.
We provide all the labor no matter where your items are located. Our prices typically include the fees we pay at the recycling center or disposal center. We are also fully insured and locally owned. You’ll receive a firm, no-obligation quote upfront, so you will know the exact cost before we start the job. Since you need this this pickup completed by [ ] We have an appointment available [ ] between [ ] or [ ] Which one works better for you?”
Confirmation
Excellent, thank you. So (customer’s name), I have you on the schedule for an arrival window between (two-hour time period). We’ll give you a call 30 minutes before we arrive and provide you with a price quote once on-site. If you give us the go-ahead, we will have the job completed for you then.
As for payment, we accept credit or debit cards, cash, or check. You can take care of that with our guys after they finish the job. Any other questions for me?
Ok. Thank you again for choosing Junk Rescue and we look forward to seeing you (date). Have a great day!
Other Scripts
“Typically, labor is included with an average junk removal job, however, sometimes there is a small labor charge if something is bigger or heavier are further from the truck than normal. The crew will assess once onsite and go over this with you.”
“I am not able to give a quote over the phone, but if it’s only a ____ you need to be removed and it’s easily accessible it should be right around our minimum charge oF $145. The price could be a bit higher if it’s hard to get to, or heavier than normal.”
“I’m unable to give a quote over the phone, and even an estimate over the phone for something like this is very difficult to give. I can tell you that the starting rate will be about (½ truck load price or look at their info sheet for this pricing info on the second page) and go up depending on how much there is, the accessibility of the pile and how long it will take our crew to get it all. This charge also includes the fees we have to pay at the recycling center and the crew will give a no obligation quote onsite”
“That shouldn’t be a problem, the crew will assess when they get there and if there is a labor charge they will explain.”
EXAMPLE: FENCE REMOVAL: LABOR INTENSIVE JOB, ONSITE QUOTE ONLY DUE TO NEEDED TO CHARGE LABOR, CONCRETE REMOVAL AND HOWEVER MUCH SPACE IS TAKEN UP IN THE TRUCK
If This Then That
How large are the pieces?
Can one man pick them up?
More than a pickup truck bed worth?
Explain it’s very difficult to give an accurate estimate on this kind of material. Give the starting rate and ask the customer to email a photo if it sounds like a large pile.
IF COUCH:
Love seat or regular sofa?
Is it a sleeper or recliner?
IF FRIDGE:
Household or commercial?
Is it empty? If not, there may be an additional labor charge.
Is it disconnected?
IF WASHER OR DRYER:
Is the water line unhooked?
Is the water fully drained from the base?
IF CONSTRUCTION DEBRIS:
What type of construction debris? Wood, tile, shingles, concrete, etc.?
Where did it come from?
If there are boards, are they less than 10 foot long?
IF A TV:
What size is the screen?
Is it a flat screen, a CRT, or a rear projection TV?
If CRT, is it a Sony Trinitron? have an extra X recycling fee.
IF A HOT TUB
What size? 6×6 (4 person) or 8×8 (6 person)?
Where is it? (Patio, deck, rooftop, etc.)
Sitting on top of deck or set in?
Are there railings on the deck or any narrow passageways which will make removal difficult?
Has it been drained?
Has the power been disconnected?
IF A MATTRESS:
Have there been any bed bugs?
Are the box springs and mattress going?
IF CUSTOMER SAYS “JUST A LOT OF JUNK”
What type of junk?
Where is the stuff located?
Any large furniture or anything that would need to be broken down?
IF SHED DEMO AND REMOVAL:
How large is the shed?
What is the Shed made of?
Are there any items in the shed needing to also be removed?
How is the shed built? On a foundation or just sitting on the ground itself?
How far from where the truck will be parked?
” Our crew will need to be onsite to give a quote for this service. They will give you a firm no obligation quote onsite and if you agree, we can get started right there and then. How does and arrival window on (DATE) between (X and X) or (x and X)? sound?”
IF FULL HOUSE CLEANOUT OR GARAGE CLEANOUT OR STORAGE CLEANOUT
How large of a space? Or how big is the house or garage?
What kind of junk? Any large furniture or anything that would need to be broken down?
“A removal job like this is typically 1 full truck load or more. Our full truck load price is $725. This usually includes the labor, the fees we pay at the disposal center, and we are fully insured and locally owned. Our crew will give you a firm no obligation quote onsite and if you agree, we can get started right there and then. How does and arrival window on (DATE) between (X and X) or (x and X)? sound?”
THE RESIDENT OF THE HOME WAS A HOARDER:
How large is the home?
Is there also a garage or shed that needs to be cleared?
What is your full removal time frame?
What kind of stuff is in the house?
Any large furniture or anything that would need to be broken down?
“A job of this size is typically at least 4 truckloads or more. Our full truck charge is $725. This usually includes the labor, the fees we pay at the disposal center, and we are fully insured and locally owned. Our crew will give you a firm no obligation quote onsite and if you agree, we can possibly get started right there and then, or we can arrange another date and time for our crew to get started. How does and arrival window on (DATE) between (X and X) or (x and X)? sound?”
If located in an attic:
Is it a pull down or walk in attic?
Are there solid floors? If not, we might not be able to go into the attic for safety reasons.
Can we do this early in the morning (If it’s going to be a hot day)
If located in the back yard or an outbuilding in the backyard
Can it be accessed by our truck?
Is the ground solid? Let the customer know that the team will evaluate on site. If they determine they can’t access it there would be an upfront labor charge. Further, if we do drive on grass there will likely be some wear and tear on the lawn. We will try and limit it but aren’t responsible for lawn damage.
Can it be scheduled on any other slot but the last one of the day, if during the time of year where it gets dark early.
If located in an apartment:
Is there an elevator if not on ground floor?
How is parking?
Did you get the apartment number?
If located in a place of business
What floor?
Freight elevator?
Is their security code or someone we need to check in with?
If located Outside of Service Area
Can possibly do but it would be for a minimum charge of X to cover our up front expenses.
If it’s a company, we will be invoicing:
Who is the billing contact?
Do you require a Certificate of Insurance and W9 form to be sent? Who do we send this too?
If customer will not be on site:
Will you be available by phone? Further, let customer know that once the price estimate is given you’ll need to respond to an email estimate with the words “I approve”.
We will call for price approval.
Inform the customer that all items to be removed need to be completely separate from good items to avoid something being taken that isn’t supposed to be.
If bed bugs are present:
How bad of an infestation? Just a few here or there? Or hundreds that are clearly visible. If there are hundreds or thousands they need an exterminator to do an initial pass. We will then come back to get the items.
Let the customer know of X surcharge per load.
If customer has “Yard Debris”
What kind of debris (leaves, branches, dirt?)
Is the debris in a pile or bagged up?
If the customer has branches (how long and how heavy are the branches?)
If the customer has bags of debris (how many bags? Are they full? Are they heavy?)
Objections & Rebutals
“I understand some junk removal companies are less than us. Here’s why we are a much better value. We are locally owned, so you know your money is staying in our community and not going to a huge franchise. You won’t have to worry about us not showing up. We recycle, donate or dispose of items in the proper manner and are fully licensed, insured and bonded unlike many other companies. And we give outstanding service and care to protect your property doing the work.”
“Ok, I understand. Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. After speaking with [WHOMEVER], if that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“Ok, no problem! Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. If you find later, that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“That makes perfect sense. I will tell you that most of the professional junk removal companies in this area price about the same. We are all usually within about $20. of each other. All of us have to pay the same fees at the disposal centers, we all pay our crew about the same, and gas and insurance is the same for us all as well. With us, you are hiring a locally owned company and not a franchise. So you know your money is staying here in the community. Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. If later, you find that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“Certainly, I understand. Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. If later, you think that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“It may seem that way, we are a professional junk removal company and we are licensed and insured. Most of the professional junk removal companies in this area price about the same. We are all usually within about $20. of each other. All of us have to pay the same fees at the disposal centers, we all pay our crew about the same, and gas and insurance is the same for us all as well. With us, you are hiring a locally owned company and not a franchise. So you know your money is staying here in the community. Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. If later, you fine that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“No problem, I understand. Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. If later, you think that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“Absolutely. That’s the cheapest way to do it. Here’s my suggestion, though: since you want this done by {TIME FRAME). I can ensure that happens in case you run out of time or run into any trouble. We can be there on DATE between TIME and TIME. I would suggest scheduling an appointment, as our calendar often fills up. If you then decide you have the time, the truck, and the help to get the job done on your own, all you have to do is call back to cancel. Should I schedule you for that slot or see if I have another one that would work better for you?”
“Here’s what I can do for you, I can put your information on our “urgency list” schedule and notify the crew. If an opening becomes available today, they will call you and let you know when they can get to you. If not, we should be able to get to you on_____. How does that sound?”