Contact Information
BUSINESS PHONE: 614-570-7400
MAIN CONTACT: SHAWN 614-569-9219
EMAIL: santill@junk-n-more.com
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LOGIN: junkpros
PASSWORD: Junkpros1 -
LOGIN: junknmoreinfo@gmail.com
PASSWORD: callcenter
General Information
No
HAZARDOUS MATERIAL
LIQUIDS
NO MOLD
PAINT
DOES NOT DO MOVES FROM ONE LOCATION TO ANOTHER
CANNOT MOVE HOT TUBS, ONLY REMOVE
Booking Capacity
MON-FRI: DOUBLE BOOKING OK
SAT: NO DOUBLE BOOKING (unless it’s a very small job or a single item)
Hours Ops
EASTERN TIME
MON-FRI: 8:00AM-6:00PM
Assign To
SHAWN
Important
PLEASE ONLY USE TAGS THAT SHOW WHAT WHAT AREA THE JOB IS IN
(COLUMBUS OR CINCINNATI)
TAXES ARE INCLUDED IN PRICES
ACCEPTS CASH, CREDIT DEBIT OR CHECK
OFFERS $20 OFF VETERAN DISCOUNT AND SENIOR DISCOUNT
On Notes
- Location of Items
- What is Being Removed
- Estimate Given
Service Area
COLUMBUS: 40 MILE RADIUS 43230
CINNCINATTI: 30 MILE RADIUS BLUE ASH, OH 45241
(CINNCINATTI OFFICE IS SHUT DOWN UNTIL FURTHER NOTICE)
Pricing Details
12FT LONG, 8FT WIDE, 5FT TALL (3 TRUCKS AVAILABLE)
Single Items
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COUCH & LOVE SEAT (COLUMBUS) $170.
(CIN.) $180. -
COUCH OR LOVE SEAT
$120. -
SLEEPER/SECTIONAL/RECLINER SOFA
$170.-$250. DEPENDING ON SIZE AND LOCATION -
APPLIANCE REMOVAL – (COLUMBUS) $170.
(CIN.) $180. -
MATTRESS
$120 -
MATRESS AND BOX SPRING
(COLUMBUS) $170. (CIN.) $180. -
PIANO (uprights only)
starts at$350. -
SHED
starts at $350. -
HOT TUB – DRAINED & DISCONNECTED
starts at $375-$425 -
TV
starts at$120 -
TRAMPOLINE
Not dissambled $220 -
SWING SET
starts at$250
Surcharges & Fees
Extra Services
LABOR CHARGE: STARTS @ ANYWHERE FROM $125.$200. AN HOUR DEPENDING ON WORK NEEDED
Extra Fees
TIRES: $10. EACH
BED BUGS: $100 surcharge, plus load size.
Scripts
“Thanks for calling JUNK N MORE. This is (your name). How can I help you?”
- Just in case the call drops, would you give me your name and phone number please?
OR “First, can you verify this is your number on my caller ID? xxx-xxx-xxxx?” - To confirm you’re within our service area, may I please have your zip code?
Thank You!
- What do you have for removal?
- Where are these items located?
- When do you need this done by?
- Have you used our service before? (If yes: “So you are familiar with how we price?”)
“Our pricing is based on the amount of space your items take up in our truck. Our trucks are about the same size as 6 or 7 pickup truck loads.
Pricing starts at a minimum charge of $120., thats for a single item like a loveseat, and works its way up through different price points to a full truckload rate of $595. that’s if you fill up the truck completely.
We provide all the labor no matter where your items are located. Our prices typically include the fees we pay at the recycling center or disposal center We are also fully insured and locally owned. You’ll receive a firm, no-obligation quote upfront, so you will know the exact cost before we start the job. Since you need this this pickup completed by [ ] We have an appointment available [ ] between [ ] or [ ] Which one works better for you?”
If Customers Wants Over-The-Phone Estimates
“Giving an estimate over the phone is a little difficult, but I can say that based on the description you have given me it sounds like it may be somewhere between $$$ and $$$.
We provide all the labor no matter where your items are located. Our prices typically include the fees we pay at the recycling center or disposal center We are also fully insured and locally owned. Only the crew can give a quote onsite, so you will know the exact cost before we start the job and it’s no obligation. Does the arrival window between XX and XX work for you?
Confirmation
We have you on the schedule for DATE with an arrival time between [TIME] and [TIME], This is a 2-hour arrival window. Our truck team will contact you when they are about 30 minutes away. Once we arrive, we will take a look at everything you want to be removed and give you a firm, no-obligation estimate. If you give us the go-ahead, we’ll remove everything right then and there. You may settle up at the end of the job with Cash, Credit, Debit, or Check.
Is there anything else I can help you with?”
Once again thank you for calling Junk N More, I hope you have a good day!
Other Scripts
Our pricing is based on the amount of space your items take up in our truck. Our trucks are equivalent to about 6 to 7 pickup truck loads. I am not able to give a quote over the phone, but if it’s only a ____ you need to be removed and it’s easily accessible it should be right around our minimum charge of___. The price could be a bit higher if it’s hard to get to, or heavier than normal.
IS LABOR INCLUDED?:“Typically, labor is included with an average junk removal job, however, sometimes there is a small labor charge if something is bigger or heavier are further from the truck than normal. The crew will assess once onsite and go over this with you.”
LABOR INTENSIVE JOBS: That shouldn’t be a problem, the crew will assess when they get there and if there is a labor charge they will explain.”
“I’m unable to give a quote over the phone, and even an estimate over the phone for something like this is very difficult to give. I can tell you that the starting rate will be about (½ truck load price or look at their info sheet for this pricing info on the second page) and go up depending on how much there is, the accessibility of the pile and how long it will take our crew to get it all. This charge also includes the fees we have to pay at the recycling center and the crew will give a no obligation quote onsite”
“That shouldn’t be a problem, the crew will assess when they get there and if there is a labor charge they will explain.”
If This Then That
CUSTOMER WANTS TO DROP OFF THE ITEMS: We do not have a location where junk can be dropped off, we are a full service junk removal company and charge to pick up from your location and take it to the recycling center or disposal center.
CUSTOMER ASKS FOR AN OFFICE LOCATION: We are currently all working from home and the trucks are parked at a lot, I’m actually not sure where exactly, the truck crew takes care of the trucks.”
(None of them have drop off locations and most of them do not have offices.)
The crew will assess and do what they can to donate if it’s accepted by the center, unfortunately there is no guarantee the center will take it. We still however, charge for the removal of the items.
How large are the pieces?
Can one man pick them up?
More than a pickup truck bed worth?
Explain it’s very difficult to give an accurate estimate on this kind of material. Give the starting rate and ask the customer to email a photo if it sounds like a large pile.
IF COUCH:
Love seat or regular sofa?
Is it a sleeper or recliner?
IF FRIDGE:
Household or commercial?
Is it empty? If not, there may be an additional labor charge.
Is it disconnected?
IF WASHER OR DRYER:
Is the water line unhooked?
Is the water fully drained from the base?
IF CONSTRUCTION DEBRIS:
What type of construction debris? Wood, tile, shingles, concrete, etc.?
Where did it come from?
If there are boards, are they less than 10 foot long?
IF A TV:
What size is the screen?
Is it a flat screen, a CRT, or a rear projection TV?
If CRT, is it a Sony Trinitron? have an extra X recycling fee.
IF A HOT TUB
IF A HOT TUB
What size? 6×6 (4 person) or 8×8 (6 person)?
Where is it? (Patio, deck, rooftop, etc.)
Sitting on top of deck or set in?
Are there railings on the deck or any narrow passageways which will make removal difficult?
“A hot tub removal is typically at least $XXX. and can go from there. This usually includes the labor, the fees we pay at the disposal center, and we are fully insured and locally owned. Our crew will give you a firm no obligation quote onsite and if you agree, and as long at the hot tub has been disconnected and is drained, we can get started right there and then. How does and arrival window on (DATE) between (X and X) or (x and X)? sound?”
IF A MATTRESS:
Have there been any bed bugs?
Are the box springs and mattress going?
IF CUSTOMER SAYS “JUST A LOT OF JUNK”
What type of junk?
Where is the stuff located?
Any large furniture or anything that would need to be broken down?
IF SHED DEMO AND REMOVAL:
How large is the shed?
What is the Shed made of?
Are there any items in the shed needing to also be removed?
How is the shed built? On a foundation or just sitting on the ground itself?
How far from where the truck will be parked?
“A shed removal is typically at least $350. and can go from there. This usually includes the labor, the fees we pay at the disposal center, and we are fully insured and locally owned. Our crew will give you a firm no obligation quote onsite and if you agree, we can get started right there and then. How does and arrival window on (DATE) between (X and X) or (x and X)? sound?”
IF ABOVE GROUND POOL:
Is it drained?
How large is it?
How far from where the truck will be parked?
“A pool removal starts at $350. and goes from there. This usually includes the labor, the fees we pay at the disposal center, and we are fully insured and locally owned. Our crew will give you a firm no obligation quote onsite and if you agree, we can get started right there and then. How does and arrival window on (DATE) between (X and X) or (x and X)? sound?”
IF FULL HOUSE CLEANOUT OR GARAGE CLEANOUT OR STORAGE CLEANOUT
How large of a space? Or how big is the house or garage?
What kind of junk? Any large furniture or anything that would need to be broken down?
“A removal job like this is typically 1 full truck load or more. Our full truck load price is $595. This usually includes the labor, the fees we pay at the disposal center, and we are fully insured and locally owned. Our crew will give you a firm no obligation quote onsite and if you agree, we can get started right there and then. How does and arrival window on (DATE) between (X and X) or (x and X)? sound?”
THE RESIDENT OF THE HOME WAS A HOARDER:
How large is the home?
Is there also a garage or shed that needs to be cleared?
What is your full removal time frame?
What kind of stuff is in the house?
Any large furniture or anything that would need to be broken down?
“A job of this size is typically at least 4 truckloads or more. Our full truck charge is $595. This usually includes the labor, the fees we pay at the disposal center, and we are fully insured and locally owned. Our crew will give you a firm no obligation quote onsite and if you agree, we can possibly get started right there and then, or we can arrange another date and time for our crew to get started. How does and arrival window on (DATE) between (X and X) or (x and X)? sound?”
If located in an attic:
Is it a pull down or walk in attic?
Are there solid floors? If not, we might not be able to go into the attic for safety reasons.
Can we do this early in the morning (If it’s going to be a hot day)
If located in the back yard or an outbuilding in the backyard
Can it be accessed by our truck?
Is the ground solid? Let the customer know that the team will evaluate on site. If they determine they can’t access it there would be an upfront labor charge. Further, if we do drive on grass there will likely be some wear and tear on the lawn. We will try and limit it but aren’t responsible for lawn damage.
Can it be scheduled on any other slot but the last one of the day, if during the time of year where it gets dark early.
If located in an apartment:
Is there an elevator if not on ground floor?
How is parking?
Did you get the apartment number?
If located in a place of business
What floor?
Freight elevator?
Is their security code or someone we need to check in with?
If located Outside of Service Area
Can possibly do but it would be for a minimum charge of X to cover our up front expenses.
If it’s a company, we will be invoicing:
Who is the billing contact?
Do you require a Certificate of Insurance and W9 form to be sent? Who do we send this too?
If customer will not be on site:
Will you be available by phone? Further, let customer know that once the price estimate is given you’ll need to respond to an email estimate with the words “I approve”.
We will call for price approval.
Inform the customer that all items to be removed need to be completely separate from good items to avoid something being taken that isn’t supposed to be.
If bed bugs are present:
How bad of an infestation? Just a few here or there? Or hundreds that are clearly visible. If there are hundreds or thousands they need an exterminator to do an initial pass. We will then come back to get the items.
Let the customer know of X surcharge per load.
If customer has “Yard Debris”
What kind of debris (leaves, branches, dirt?)
Is the debris in a pile or bagged up?
If the customer has branches (how long and how heavy are the branches?)
If the customer has bags of debris (how many bags? Are they full? Are they heavy?)
Objections & Rebutals
“I understand some junk removal companies are less than us. Here’s why we are a much better value. We are locally owned, so you know your money is staying in our community and not going to a huge franchise. You won’t have to worry about us not showing up. We recycle, donate or dispose of items in the proper manner and are fully licensed, insured and bonded unlike many other companies. And we give outstanding service and care to protect your property doing the work.”
“Ok, I understand. Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. After speaking with [WHOMEVER], if that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“Ok, no problem! Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. If you find later, that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“That makes perfect sense. I will tell you that most of the professional junk removal companies in this area price about the same. We are all usually within about $20. of each other. All of us have to pay the same fees at the disposal centers, we all pay our crew about the same, and gas and insurance is the same for us all as well. With us, you are hiring a locally owned company and not a franchise. So you know your money is staying here in the community. Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. If later, you find that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“Certainly, I understand. Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. If later, you think that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“It may seem that way, we are a professional junk removal company and we are licensed and insured. Most of the professional junk removal companies in this area price about the same. We are all usually within about $20. of each other. All of us have to pay the same fees at the disposal centers, we all pay our crew about the same, and gas and insurance is the same for us all as well. With us, you are hiring a locally owned company and not a franchise. So you know your money is staying here in the community. Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. If later, you fine that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“No problem, I understand. Here’s my suggestion: Since you need this done by [THEIR TIME FRAME]. We can save that spot for you right now since our schedule tends to fill up pretty quickly. We can complete the pickup between [TIME] and [TIME] on [DATE]. If later, you think that spot no longer works, you can always call back to change the appointment. This way, we’ll make sure your pickup is guaranteed. Should I schedule you for that time slot, or should I check for another time slot that might work better?”
“Absolutely. That’s the cheapest way to do it. Here’s my suggestion, though: since you want this done by {TIME FRAME). I can ensure that happens in case you run out of time or run into any trouble. We can be there on DATE between TIME and TIME. I would suggest scheduling an appointment, as our calendar often fills up. If you then decide you have the time, the truck, and the help to get the job done on your own, all you have to do is call back to cancel. Should I schedule you for that slot or see if I have another one that would work better for you?”
“Here’s what I can do for you, I can put your information on our “urgency list” schedule and notify the crew. If an opening becomes available today, they will call you and let you know when they can get to you. If not, we should be able to get to you on_____. How does that sound?”