How large are the pieces?

Can one man pick them up?

More than a pickup truck bed worth?

Explain it’s very difficult to give an accurate estimate on this kind of material. Give the starting rate and ask the customer to email a photo if it sounds like a large pile.

If couch:

Love seat or regular sofa?

Is it a sleeper or recliner?

If Fridge:

Household or commercial?

Is it empty? If not i an X upcharge

Is the icemaker line unhooked?

If a washer and/or dryer

Is the water line unhooked?

Is the water fully drained from the base?

If Construction Debris:

What type of construction debris? Wood, tile, shingles, concrete, etc?

Where did it come from?

If there are boards, are they less than 10 foot long?

If television

What size is the screen?

Is it a flat screen, a CRT, or a rear projection TV?

If CRT, is it a Sony Trinitron? have an extra X recycling fee.

If a Hot Tub

What size? 6×6 (4 person) or 8×8 (6 person)?

Where at (Patio, deck, rooftop, etc)

Sitting on top of deck or set in?

Are there railings on the deck or any narrow passageways which will make removal difficult?

Has it been drained?

Has the power been disconnected?

If just a mattress

Have there been any bed bugs?

Are the box springs and mattress going?

If the customer says it’s just “junk”.

What type of junk?

Where is the stuff located?

If bed bugs are present:

How bad of an infestation? Just a few here or there? Or hundreds that are clearly visible. If there are hundreds or thousands they need an exterminator to do an initial pass. We will then come back to get the items.

Let the customer know of X surcharge per load.

Does the box spring need to be removed as well?

If a customer needs a Shed Removed/Demolition:

Shed removal charge starts at $xxx. And can go up depending on

Size

Where it is

Accessibility for our crew

How it’s built (built into the deck, has railings, ect.)

What it’s made of

The charge includes the labor for the crew of two men to break it apart and haul it away and the recycle center fees

If customer says it’s a full house clean out:

How many rooms

Garage to be cleaned out too?

Anything outside on the property

If they don’t know when they need it yet, get as much info as you can and put in system as a lead, then date it for when you’d like to call them back to check on status

If located in an attic:

Is it a pull down or walk in attic?

Are there solid floors? If not, we might not be able to go into the attic for safety reasons.

Can we do this early in the morning (If it’s going to be a hot day)

If located in the back yard or an outbuilding in the backyard

Can it be accessed by our truck?

Is the ground solid? Let the customer know that the team will evaluate on site. If they determine they can’t access it there would be an upfront labor charge. Further, if we do drive on grass there will likely be some wear and tear on the lawn. We will try and limit it but aren’t responsible for lawn damage.

Can it be scheduled on any other slot but the last one of the day, if during the time of year where it gets dark early.

If located in an apartment:

Is there an elevator if not on ground floor?

How is parking?

Did you get the apartment number?

If located in a place of business

What floor?

Freight elevator?

Is their security code or someone we need to check in with?

If located Outside of Service Area

Can possibly do but it would be for a minimum charge of X to cover our up front expenses.

If it’s a company, we will be invoicing:

Who is the billing contact?

Do you require a Certificate of Insurance and W9 form to be sent? Who do we send this too?

If customer will not be on site:

Will you be available by phone? Further, let customer know that once the price estimate is given you’ll need to respond to an email estimate with the words “I approve”.

We will call for price approval.

Inform the customer that all items to be removed need to be completely separate from good items to avoid something being taken that isn’t supposed to be.

If a customer needs junk removal at 2 different locations:

Create 1 appointment

Put in notes that they need removal at another address and include the other address

If customer has “Yard Debris”

What kind of debris (leaves, branches, dirt?)

Is the debris in a pile or bagged up?

If the customer has branches (how long and how heavy are the branches?)

If the customer has bags of debris (how many bags? Are they full? Are they heavy?)